Manager, Accessibility

Manager, Accessibility

POSITION 

Manager, Accessibility

DEPARTMENT 

Concert Halls and Operations

OVERVIEW 

Lincoln Center for the Performing Arts (LCPA), one of Lincoln Center’s eleven resident organizations, serves a unique role on the Lincoln Center campus, serving as the landlord of the sprawling 16-acre complex, overseeing day-to-day operations, security, and maintenance. This also includes the management of major construction and renovation projects, space rentals, and coordination of outdoor public events. 

LCPA is also a leading arts presenter, showcasing a dynamic array of music, dance, and theatre on its stages, curating the American Songbook, Great Performers, Mostly Mozart Festival, Midsummer Night Swing, Lincoln Center Out of Doors, White Light Festival, and David Rubenstein Atrium series as well as overseeing production for the PBS series, Live From Lincoln Center.

Lastly, Lincoln Center Education (LCE), which is part of the LCPA umbrella, strives to help young people in New York develop skills in problem solving, collaboration, communication, imagination, and creativity through their engagement with the arts. In doing so, LCE works to develop teaching artists and oversees community, family, and school programming across the boroughs of New York City.

Reporting to the Assistant Director, Accessibility and Guest Services, this position is responsible for advancing accessibility projects and initiatives across departments.  As part of the Concert Halls and Operations staff, this position will support ensuring that all guests to Lincoln Center receive excellent guest care online and in person.

PRIMARY RESPONSIBILITIES 

  • Plan and execute access programs, including:
    • Passport to the Arts, a ticket distribution and workshop program, serving up to 500 families with children, teens or adults with disabilities per year
    • Lincoln Center Moments, a performance-based program for individuals with dementia and their caregivers
    • Access Ambassadors, a year-long job training program for high school students with disabilities
    • Verbal description and ASL-led tours
  • Coordinate accommodations for performances, including assistance with Braille and large print program production
  • Collect feedback and designing and implementing qualitative and quantitative research based on programs
  • Manage administrative support, including inquiries online and on the phone, program registration, Accessibility department calendar, and meetings
  • Maintain records for a budget of $600,000
  • Oversee department interns, and assist with managing volunteers and graduate student Fellows
  • Keep current with cultural accessibility, disability artistry, digital accessibility and ADA compliance best practices through attending workshops, conferences and convenings, performances, and through research
  • Contribute to grant writing and reporting
  • Contribute to and leading Accessibility Awareness Training for various departments and stakeholders across campus
  • Contribute to Editorial content for Lincoln Center’s website
  • Liaise with social media, PR, editorial, and video teams to ensure ongoing digital accessibility and promotion of Accessibility events
  • Represent Lincoln Center Accessibility at conferences and events
  • : QUALIFICATIONS 
    • 3+ years of experience in a related field, including cultural arts, disability studies, education, social work or arts administration
    • Proven record of experience designing, leading, or managing programs and services for people with disabilities; prior experience in a cultural organization is a plus.
    • Personal or professional experience with disability strongly valued
    • Demonstrated experience with diversity, equity, and inclusion
    • Working knowledge of ADA and WCAG compliance, with experience in a cultural organization a plus
    • Comfort communicating with diverse audiences and stakeholders
    • Passion for inclusion and advocacy in the arts
    • Experience designing or leading training is a plus
    • Experience designing curriculum for or teaching individuals with disabilities is a plus
    • Strong customer service orientation and interpersonal skills essential
    • Excellent written and verbal communication skills
    • Ability to work a flexible schedule, including frequent evenings and weekends
    • Master’s degree in Arts Administration, Disability Studies, Museum Education/Studies, Social Work, Social Justice or other similar programs preferred
  • : SUBMISSION PROCEDURE  All candidates should submit a resume and cover letter using the link provided. Cover letters, outlining your interest in Lincoln Center and your salary expectations, are required for applications to be considered complete. Submissions without cover letters will not be reviewed. It is the policy of Lincoln Center to ensure equal employment opportunity without discrimination or harassment on the basis of race, creed, color, national origin, sex, age, religion, disability, marital or civil partnership/union status, familial or caregiver status, alienage or citizenship status, sexual orientation, gender identity or expression, pregnancy, military or veteran status, genetic information, predisposition, or carrier status, unemployment status, domestic violence, sexual violence, or stalking victim status, or any other characteristic protected by federal, state, or local law.  LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.  Application Link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7421b050-ddd7-4ade-98d4-ab789c0e7a2f&ccId=19000101_000001&jobId=300954&source=CC3&lang=en_US
  • :
  • : Mid-level
  • : Arts Organization | Performing Arts
  • : Visitor Services | Operations
  • : Lincoln Center for the Performing Arts
  • 70 Lincoln Center Plaza
  • New York
  • NY
  • 10023