Director of Visitor Services and Program Management

Director of Visitor Services and Program Management


  • Working closely with the Director of Public Engagement,  design, manage and coordinate a brand identity, public relations and communications strategy to develop a diverse and broad-based audience in a strategic and goal-oriented way
  • Oversee reopening plans and implementation post-pandemic
  • Establish guidelines and integrity throughout all internal and external communications 
  • Work closely with Vice President for Institutional Advancement to coordinate donor communications and relationship-building efforts and tools into overall Museum communications
  • Conduct monthly analysis of visitor statistics and recommend future audience development policy modifications based on evaluations
  • Work closely with Museum senior staff to develop and implement new institutional public-facing initiatives
  • Maintain institutional relationships with local, state and federal political leaders
  • Working with Executive Director, Vice President for Institutional Advancement, and Director of Public Engagement, set and monitor marketing, public programs, and visitor services departmental budgets
  • Maintain and analyze audience statistics to enhance audience outreach strategies
  • Engage and coordinate with senior staff to market and promote visitor experiences and public programs
  • Work with senior staff to identify and implement community and cultural organizational partnerships
  • Oversees public ticket sales, reservations, and audience check-in

Management Responsibilities:


  • Develop and update policies, procedures, goals, and materials to support staffing, implementation and evaluation for the various visitor experiences of space rentals, public programs and the Egg Rolls, Egg Creams and Empanadas Festival, adult education program, drop-in visitor and group sales, and other visitor groups
  • Working closely with Museum senior staff, create and implement public programs and front-of-house operations
  • Provide institutional and event promotional descriptions in consultation with Director of Public Engagement
  • Coordinate social media messaging and outreach in consultation with Director of Public Engagement
  • Negotiates and produces contracts for all program talent
  • Create methodology and implement program to build on-going relationships with visitors post-visit
  • Work closely with Docent Recruitment and Training Coordinator to enhance docent recruitment, management, and ongoing communications with the Museum’s docents
  • Oversee gift shop operations
  • Oversee all group tour operations including booking, payments and scheduling
  • Visitor services associates and operations personnel are direct reports to the position.
  • We are looking for someone with leadership level experience working in a not for profit museum or other cultural or educational organization. Strong collaborative team management approach. Ability to supervise staff. Bachelor degree or higher. Excellent communications skills. Ability to juggle many activities at once.

  • All applicants should send their COVER LETTER and RESUME to the attention of Bonnie Dimun, Executive Director, to her email address:  The deadline for submissions is September 30, 2020.  Pleas put “JOB APPLICANT” in the email’s subject line, and in the COVER LETTER please note how you heard about the job opening. NO PHONE CALLS PLEASE.

  • 09/30/2020
  • Senior-Level | Part-time | Full-time
  • Museum
  • Visitor Services | Public Programs
  • Museum at Eldridge Street
  • 12 Eldridge Street
  • New York
  • NY
  • 10002
  • Bonnie Dimun
  • 212-219-0888

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